Shipping policy

Shipping Policy

At THE ANBEN, we are committed to delivering your order as quickly, safely, and efficiently as possible. Below are the details regarding our shipping processes, delivery estimates, and policies.

Order Processing

  • Processing Time: All orders are processed within 1 to 2 business days (excluding weekends and UK public holidays) after receiving your order confirmation email.

  • You will receive a second notification email with tracking information once your order has shipped.

Shipping Rates & Delivery Estimates

We offer reliable standard delivery across the United Kingdom and select international destinations.

Region Estimated Delivery Time Shipping Cost
United Kingdom (Standard) 3 – 5 Business Days Standard Rate / Free (if applicable)
Express (UK) 1 – 2 Business Days Calculated at checkout
International Shipping 7 – 14 Business Days Calculated at checkout
Note: Delivery times are estimates and start from the date of dispatch, not the order date. Unexpected courier delays or extreme weather conditions may occasionally affect delivery timelines.

Order Tracking

Once your package has shipped, you will receive an email containing a carrier tracking number. Please allow 24 hours for the tracking information to update on the carrier's system.

If you have not received your tracking number within 3 business days of placing your order, please contact us at antwanjvmantevhw831@gmail.com.

Address Accuracy & Undeliverable Packages

Please ensure that your delivery address is accurate and complete before completing checkout. THE ANBEN is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  • If a package is returned to us due to an incorrect address or failure to collect, the customer may be responsible for the re-shipping fees.

Damaged, Lost, or Missing Packages

  • Damaged Items: If your order arrives damaged, please inspect it immediately and contact us at antwanjvmantevhw831@gmail.com within 48 hours of receipt. Please include your order number and clear photos of the damaged item and packaging.

  • Lost Packages: If your tracking indicates that your order was delivered but you have not received it, please check with household members, neighbors, or your local postal office first. If you still cannot locate it, reach out to our support team for assistance.

Customs, Duties, and Taxes (International Orders)

THE ANBEN is not responsible for any customs clearance fees, import duties, or taxes applied to your order upon entering the destination country. All fees imposed during or after shipping are the sole responsibility of the customer.

Contact Us

If you have any questions or require further assistance regarding our shipping policies, please get in touch:

  • Trade Name: THE ANBEN

  • Email: antwanjvmantevhw831@gmail.com

  • Phone: +443300135543

  • Address: 127 Shelford Road, Gedling, Nottingham NG4 4JG, United Kingdom